BoxScribe · Service information
Cancellations and refunds
How to request help with a plan or payment.
Cancellation or non-renewal
To request plan cancellation or clarify a renewal, email support@boxscribeapp.com from your account email. Include the plan and payment date. Cancelling a plan and requesting a payment refund are separate requests; indicate if you need both. The contracted service period and payment conditions are shown in the application.
Requesting a refund
If you find a duplicate charge, do not recognize a payment, did not receive the access purchased or want to request a refund for another reason, contact support@boxscribeapp.com. Include the date, amount, transaction reference and a description of the issue. Do not send full card details or patient information. The transaction will be reviewed and a response sent by email.
Applicable rights
This support channel does not limit withdrawal, payment reversal, warranty or other mandatory rights applicable to your circumstances and jurisdiction. It does not replace the channels provided by your financial institution or payment provider. Refund eligibility and timing depend on the reason, purchase terms and applicable legal obligations.